AI is creating new customer service jobs in 2024

Promotion of Intercom's Customer Service Trends 2024 Report covering AI impact on customer support and an invitation to try their AI bot, Fin.

Help your team grow into new roles Hi there, AI is coming for support roles, but not in the way you think! We surveyed 2000+ customer service professionals and found AI has been removing the monotonous, boring parts from their every day responsi

March 8, 2024 10:08 AM

hello@intercom.com

AI is creating new customer service jobs in 2024

Promotion of Intercom's Customer Service Trends 2024 Report covering AI impact on customer support and an invitation to try their AI bot, Fin.

<html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="x-apple-disable-message-reformatting"><meta name="viewport" content="width=device-width, initial-scale=1"><meta name="format-detection" content="telephone=no,address=no,email=no,date=no,url=no"><meta name="color-scheme" content="light"><meta name="supported-color-schemes" content="light"><style>  </style></head><body style="background:#dddddd; min-width:100%"><style type="text/css">  </style><div id="emailPreHeader" style="visibility:hidden; opacity:0; color:transparent; line-height:0; font-size:0px; overflow:hidden; border-width:0; display:none!important">Help your team grow into new roles</div><table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td class="p0" style="padding:10px"><table width="650" border="0" align="center" cellpadding="0" cellspacing="0" class="t100" style="width:650px"><tbody><tr><td id="wrapper" class="mktoContainer" style="background:#ffffff; padding:0"><table width="650" border="0" align="center" cellpadding="0" cellspacing="0" class="t100 mktoModule" id="img16f68373d-56b2-4d7a-a322-5a9d56f2e2cd" style="width:650px"><tbody><tr><td class="mimg100" style="padding:0"><div class="mktoImg" id="kdf92941391582-7b80-4b5b-8320-51ca8e6f7240"><a href="#" target="_blank"><img alt="Customer Service Trends Report 2024" src="https://go.intercom.com/rs/258-CLW-344/images/Customer Service Trends Report 2024_Email Banner.png?version=0" width="650" class="mimg100" style="display:block"></a> </div></td></tr></tbody></table><table width="650" border="0" align="center" cellpadding="0" cellspacing="0" class="t100 mktoModule" id="space163b1204b-1ca1-4ec3-ba10-08dde72c3a6f" style="width:650px"><tbody><tr><td style="padding:0; line-height:30px; height:30px; font-size:0; display:block; background:#FFFFFF"> </td></tr></tbody></table><table width="100%" border="0" cellspacing="0" cellpadding="0" class="mktoModule" id="slkgsdgab2e6fa0-72aa-4c4d-8510-726fb9586a11"><tbody><tr><td style="background:#FFFFFF"><table width="590" border="0" align="center" cellpadding="0" cellspacing="0" class="t100" id="CS-2" style="width:590px"><tbody><tr><td class="mpad mktoText" id="skgodkdc252d58b-bd25-4e89-8f9e-ebe5beb3478f" style="padding:8px 0 8px 0; font-size:16px; color:#000000; line-height:20px"><p>Hi there, <br><br>AI is coming for support roles, but not in the way you think! We surveyed <strong>2000+ customer service professionals</strong> and found AI has been removing the monotonous, boring parts from their every day responsibilities. <br><br>Not only that, but AI is creating new and exciting roles for teams to grow into.</p></td></tr></tbody></table></td></tr></tbody></table><table width="650" border="0" align="center" cellpadding="0" cellspacing="0" class="t100 mktoModule" id="img24d16a5b2-14de-4c47-99c5-7202bf234b6e" style="width:650px"><tbody><tr><td style="background:#FFFFFF"><table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td class="img100"><table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td class="p15" style="padding:8px 30px 30px 30px"><div class="mktoImg" id="kdf99ebea77dd-e621-43ea-ac5b-fff11dff468b"><a href="#" target="_blank"><img alt="Support leaders believe these roles will be added to their team in the next five years: Chatbot analyst (42%); Conversational UX mapper (32%); AI customer support specialist (29%); Conversation designer (26%)" src="https://go.intercom.com/rs/258-CLW-344/images/Customer-Service-Trends-2024-Report-Deck.png?version=0" width="590" class="mimg100" style="display:block"></a> </div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table width="100%" border="0" cellspacing="0" cellpadding="0" class="mktoModule" id="slkgsdgaeba15c2-ab5d-443e-b685-7c11286443c3"><tbody><tr><td style="background:#FFFFFF"><table width="590" border="0" align="center" cellpadding="0" cellspacing="0" class="t100" id="CS-2" style="width:590px"><tbody><tr><td class="mpad mktoText" id="skgodkdfb7d87f0-29e4-4511-8dde-288ad7a710b1" style="padding:8px 0 8px 0; font-size:16px; color:#000000; line-height:20px"><p>Read our <a href="#" target="_blank" title="Customer Service Trends 2024 Report" id="" style="color:#0057ff; text-decoration:underline">Customer Service Trends 2024 Report</a> to learn:</p><ul><li style="padding-left:10px; margin-bottom:1em">How to shift into new roles created by AI</li><li style="padding-left:10px; margin-bottom:1em">The top areas AI is saving support teams time</li><li style="padding-left:10px">What leaders are prioritizing—and deprioritizing in 2024</li></ul></td></tr></tbody></table></td></tr></tbody></table><table width="100%" border="0" cellspacing="0" cellpadding="0" class="mktoModule" id="slkgodk8fb7c7bd-8a5d-4f3a-9702-3ea543b8d00c"><tbody><tr><td style="background:#FFFFFF"><table width="590" border="0" align="center" cellpadding="0" cellspacing="0" class="t100" id="BT-1-C" style="width:590px"><tbody><tr><td style="padding:10px 0 10px 0"><table border="0" align="center" cellpadding="0" cellspacing="0"><tbody><tr><td align="center" class="cta mktoText" id="skdogkslgd31e3dc84-6a10-469e-b691-eab583cc1d0f" style="color:#FfFFFF; border:2px solid #000000; background-color:#000000; font-size:14px; text-align:center; padding:16px 32px 16px 32px; line-height:1; border-radius:50px; font-weight:bold"><div><a href="#" title="Intercom" target="_blank" style="color:#FfFFFF; text-decoration:none">Download the report →</a> </div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table width="100%" border="0" cellspacing="0" cellpadding="0" class="mktoModule" id="slkgsdgd1ae133f-616b-4dca-9f06-0f5b4a8f228e"><tbody><tr><td style="background:#FFFFFF"><table width="590" border="0" align="center" cellpadding="0" cellspacing="0" class="t100" id="CS-2" style="width:590px"><tbody><tr><td class="mpad mktoText" id="skgodkde297543c-7bcd-4be7-a8b7-5672f4dba3cd" style="padding:22px 0 8px 0; font-size:16px; color:#000000; line-height:20px"><p>Best, <br>Bobby Stapleton<br>Director of Human Support<br>Intercom<br><br>PS: It’s not too late to get started with AI for customer service! <a href="#" target="_blank" title="Try Fin" id="" style="color:#0057ff; text-decoration:underline">Try Fin</a>, our breakthrough AI bot—and resolve 50% of your support questions instantly.</p></td></tr></tbody></table></td></tr></tbody></table><table width="650" border="0" align="center" cellpadding="0" cellspacing="0" class="t100 mktoModule" id="space16d884a77-1610-4ee5-94b3-3833c5a8390f" style="width:650px"><tbody><tr><td style="padding:0; line-height:30px; height:30px; font-size:0; display:block; background:#FFFFFF"> </td></tr></tbody></table><table width="650" border="0" align="center" cellpadding="0" cellspacing="0" class="t100 mktoModule" id="space19b52e2bb-0089-4f2a-8099-2ce337f338b0" style="width:650px"><tbody><tr><td style="padding:0; line-height:30px; height:30px; font-size:0; display:block; background:#f1f1f1"> </td></tr></tbody></table><table width="650" border="0" align="center" cellpadding="0" cellspacing="0" class="t100 mktoModule" id="s16672080b-39ee-4c1b-95c8-b613df3af1c6" style="width:650px"><tbody><tr><td class="plr15" style="padding:16px 0 16px 0; background:#F1F1F1; font-size:12px; line-height:16px"><table width="200" border="0" align="center" cellpadding="0" cellspacing="0" style="width:200px"><tbody><tr><td style="text-align:center"><div class="mktoImg" id="kwg5f9ee7bdee4-eba9-4d83-9579-ac555ef8102e"><a href="#" target="_blank"><img alt="X" src="https://go.intercom.com/rs/258-CLW-344/images/X-logo-black-185px.png" width="28" style=""></a> </div></td><td style="text-align:center"><div class="mktoImg" id="kw97af348a8-b7a2-40eb-8b43-51e8200710a1"><a href="#"><img alt="Intercom" src="https://go.intercom.com/rs/258-CLW-344/images/intercom_linkedin.png" width="28" style=""></a> </div></td><td style="text-align:center"><div class="mktoImg" id="kw590d69b9-e126-45f2-89d3-b3ef69080a7f"><a href="#"><img alt="Intercom" src="https://go.intercom.com/rs/258-CLW-344/images/intercom_facebook.png" width="28" style=""></a> </div></td><td style="text-align:center"><div class="mktoImg" id="kwdsdfc1ddbde9-ea32-4c56-898e-52948732e198"><a href="#"><img alt="Intercom" src="https://go.intercom.com/rs/258-CLW-344/images/intercom_instagram.png" width="28" style=""></a> </div></td></tr></tbody></table></td></tr></tbody></table><table width="650" border="0" align="center" cellpadding="0" cellspacing="0" class="t100 mktoModule" id="F-1a4aec0f4-6bc1-41e2-8216-2c9484e296e2" style="width:650px"><tbody><tr><td style="padding:16px 0 16px 0; text-align:center; background:#F1F1F1"><table width="590" border="0" align="center" cellpadding="0" cellspacing="0" class="t100" id="Casdsff" style="width:590px"><tbody><tr><td class="mktoText mpad" id="kdjwe9cf178957-706b-4a6e-bcaf-2304e4ef4058" style="font-size:12px; line-height:16px; text-align:center"><div style="display:none">---------- <br></div><div>© 2024 • Intercom • 55 2nd St • San Francisco • CA • 94105 <br><br>This email was sent to example@example.com. <br>If you no longer wish to receive these emails you may <a href="#" rel="nofollow,noreferrer" style="color:#0057ff">Unsubscribe</a>. <br><br><a href="#" rel="nofollow,noreferrer" style="color:#0057ff">Privacy Policy</a> </div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><a href="#"></a><img src="https://em.intercom.com/trk?t=1&mid=MjU4LUNMVy0zNDQAAAGRvgIELjPe5ossI4lvlJVPTKivbFeF-AFofY4sLKGVV01PLNRFr7jsPTWJsj5gk2Jn3TzLxe3cPRjiEPS5wjfEyFZ6zD8XKqP10Tt9IGc8zgv2hKcj44fk4eFNOKljtigItBE8fWd8BBhD8bqW810Y" width="1" height="1" alt="" style="display:none!important"> </body></html>

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